We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be timeswhere our customers may not be completely satisfied.
To ensure that we are able to put things rightas soon as we can, please read our complaints procedure below and we will respond promptlyto ensure complete satisfaction.
As soon as possible after completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems in a timely manner.
Either call us on 07444 874065 or 01743 233206
Write to us at
Bank Farm House
Contact us using the contact form on our website
We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please conact Which? Trusted Traders in the first instance on 0117 456 6031.